Privacy Policy
Your privacy matters to us. We're transparent about how we handle your information.
orlenthavia operates under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you interact with our business finance education services.
We take your privacy seriously. This isn't just about legal compliance—it's about building trust with everyone who uses our platform to learn about business finance basics.
Information We Collect
When you use our services, we collect different types of information depending on how you interact with us. Here's what we gather and why:
Personal Information You Provide
Information Collected Automatically
Our systems automatically gather technical data when you visit our website or use our services:
How We Use Your Information
We use your data to provide and improve our educational services. Every piece of information serves a specific purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Delivering learning programs | Account details, progress tracking | Contract performance |
| Processing enrollments and payments | Contact info, payment details | Contract performance |
| Communicating updates and support | Email, phone, communication history | Legitimate interest |
| Improving platform functionality | Usage data, feedback, technical logs | Legitimate interest |
| Complying with legal obligations | Transaction records, identification | Legal requirement |
| Preventing fraud and security issues | Account activity, device data | Legitimate interest |
Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe anytime using the link in any marketing email. We'll still send you essential service-related messages regardless of your marketing preferences—things like enrollment confirmations or important account updates.
Data Sharing and Disclosure
We don't sell your personal information. Period. But we do share data with specific parties when necessary to operate our business:
Service Providers
We work with trusted third-party companies that help us deliver our services. These include payment processors, email service providers, cloud hosting platforms, and analytics tools. All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government requests. This includes situations where disclosure is necessary to protect our legal rights, prevent fraud, or ensure user safety.
Business Transfers
If orlenthavia is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified before your data becomes subject to a different privacy policy.
International Transfers: Some of our service providers operate outside Australia, which means your data may be processed in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal data we have on file.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Ask us to limit how we use your data in specific circumstances while maintaining your account.
Object to Use
Opt out of certain types of data processing, particularly for marketing purposes.
Data Portability
Receive your data in a structured, commonly used format for transfer to another service.
To exercise any of these rights, email us at contact@orlenthavia.com with your request. We'll verify your identity and respond within 30 days. There's no fee for most requests, though we may charge a reasonable amount for excessive or repetitive requests.
Data Security Measures
We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our security practices include:
Your Role in Security: While we work hard to protect your data, security is a shared responsibility. Use strong passwords, don't share your account credentials, and contact us immediately if you notice any suspicious activity on your account.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.
Retention Periods
Account Closure
When you close your account, we'll delete or anonymize your personal information within 90 days, except where we're legally required to retain certain records. Some information may remain in backup systems for a limited additional period before permanent deletion.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and understand how our website is used. Here's what you need to know:
Types of Cookies We Use
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. We don't use third-party advertising cookies or sell data to advertisers.
Children's Privacy
Our services are designed for adults interested in business finance education. We don't knowingly collect information from anyone under 18 years of age. If we discover that we've inadvertently collected data from someone under 18, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us at contact@orlenthavia.com so we can remove the information.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you by:
We encourage you to review this policy regularly. Your continued use of our services after changes become effective means you accept the updated policy.
Complaints and Disputes
If you have concerns about how we handle your personal information, we want to hear from you. Here's our complaint resolution process:
OAIC Contact Information: You can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992. The OAIC provides a free and independent dispute resolution service for privacy complaints.
Contact Our Privacy Team
Questions about this policy? Need help exercising your privacy rights? We're here to help.